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Use this page after Google Drive is already connected. To create or manage the connection, see Connect Google Drive. Once connected, bring Drive files and folders into the project Knowledge Base so agents can search them. Ingest uses URL Upload with a Google Drive file or folder link.

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Prerequisites

  • An active Google Drive connection for this project (Connect Google Drive)
  • Permission to manage Knowledge Base resources
  • A Google Drive file or folder URL you can open with the connected Google account

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Add files or folders from a URL

  1. Go to Knowledge Base → KB Data (or your project’s knowledge browser).
  2. Click + New → URL Upload.
  3. Paste the Google Drive file or folder URL.
  4. Click Add URL.
Supported links are standard Google Drive share / open URLs for files (Docs, Sheets, Slides, PDFs, and other Drive-hosted types) or folders. Folder URLs ingest the folder’s contents the connector can access. When the add succeeds, you’ll see a confirmation that the URL was added. Confirmation Message

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Connector missing

If you paste a Google Drive (or SharePoint) link without an active connection for your account, EKB shows a Connector missing prompt and asks you to connect first. Complete Connect Google Drive, then retry URL Upload.

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Refresh synced Drive content

For resources already ingested from Google Drive, open the resource’s actions menu (⋯) and choose Sync to pull the latest content from the same Drive URL.

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After content is in the Knowledge Base

  • Documents are searchable by agents that use this project’s Knowledge Base
  • Apply Access Tags if only some users should see ingested files
  • Re-run Sync on the resource when Drive content changes and you need a refresh

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Troubleshooting